$197
Workflow Rescue Starter
Troubleshooting for 1 AFO-configured workflow after the 14-day support window ends.
- 1 workflow reviewed
- Diagnosis and reasonable repair attempt
- Written notes on what was checked
- 7 days same-issue clarification
Workflow Rescue
Paid troubleshooting after your Setup Sprint support window ends.
Workflow Rescue gives Setup Sprint customers a clear paid path for diagnosis, reasonable troubleshooting, and reasonable repair attempts on AFO-configured workflows after the included 14 calendar days of post-handoff support are over.
Rescue tiers
Choose by workflow count.
Each tier covers one purchased support issue within the listed workflow count. New workflows, new integrations, rebuilds, monitoring, and managed maintenance require a separate purchase or written agreement.
$397
Workflow Rescue Growth
Troubleshooting for up to 3 AFO-configured workflows or one connected workflow chain.
- Up to 3 workflows reviewed
- Best for related handoff issues
- Diagnosis and reasonable repair attempts
- 7 days same-issue clarification
$797
Workflow Rescue Complete
Troubleshooting for up to 10 AFO-configured workflows tied to one broader post-handoff issue.
- Up to 10 workflows reviewed
- Best for broad post-handoff review
- Diagnosis and reasonable repair attempts
- 7 days same-issue clarification
Support boundary
Workflow Rescue is useful help, not a guarantee.
Rescue covers diagnosis, reasonable troubleshooting, and reasonable repair attempts for AFO-configured workflows within the purchased workflow count. It does not promise guaranteed fixes, uptime, emergency response, ongoing monitoring, new workflows, new integrations, or managed maintenance.
AFO can review
- Workflow logic, triggers, actions, filters, and routing rules
- Field mapping, permissions, logs, and recent changes
- Sample data tests when access and the tool environment allow it
AFO can provide
- Likely cause when determinable from available access or logs
- Reasonable repair attempts when tool access allows the change
- Written notes about what was reviewed, found, changed, or recommended
Not included
- Guaranteed fixes, uptime, emergency response, or monitoring
- New workflows, new integrations, rebuilds, or managed maintenance
- Third-party outages, platform bugs, deleted data, or account limits
Which path fits?
Use the right support route for the request.
Inside the first 14 days
Included support
Use included Setup Sprint support for questions, troubleshooting, handoff clarification, and reasonable fixes tied to workflows configured during the sprint.
Contact supportAfter day 14
Workflow Rescue
Use Workflow Rescue when an AFO-configured workflow needs paid troubleshooting after the included post-handoff support window ends.
Choose a tierNew build or new integration
Setup Sprint
Use a new Setup Sprint when the request is for a new workflow, new integration, redesign, replacement system, or broader implementation work.
See setup tiersBefore buying
Have the details ready so troubleshooting can start cleanly.
1. Order contextCheckout email, original Setup Sprint tier, and handoff date.
2. Workflow detailsWorkflow name or list, expected result, actual result, and tools involved.
3. Recent changesTool changes, permission changes, billing changes, edited steps, or new fields.
4. EvidenceScreenshots, error messages, logs, sample data, or examples that show the issue.
Questions
Quick answers before you buy.
Does Workflow Rescue guarantee a fix?
No. It covers diagnosis, reasonable troubleshooting, and reasonable repair attempts. Some issues depend on third-party outages, deleted data, permissions, billing limits, platform bugs, or platform changes outside AFO control.
Can I use Rescue for a new workflow?
No. Workflow Rescue is for AFO-configured workflows already built during a Setup Sprint. New workflows, new integrations, redesigns, or rebuilds should use a new Setup Sprint or a written custom scope.
What happens after I buy?
You will receive a confirmation email asking for your checkout email, original Setup Sprint tier, handoff date, workflow names, expected result, actual result, recent changes, and screenshots or error details.
Is this emergency support?
No. Workflow Rescue is not emergency response, uptime support, ongoing monitoring, or managed maintenance. It is limited-scope paid troubleshooting for the purchased issue.